Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Some types of goods cannot be returned, including perishable goods, intimate or sanitary products, hazardous materials, and flammable liquids or gases.
Non-returnable items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Certain health and personal care items
Proof of purchase
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds (if applicable)
Only partial refunds may be granted in certain cases, such as:
- Items with obvious signs of use
- Opened CDs, DVDs, software, video games, or similar media
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned after 30 days of delivery
Refunds
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method within a certain number of days (depending on your bank or payment provider).
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (processing time may apply)
- Contact your bank (refunds may take time to appear)
If you’ve done all of this and still have not received your refund, please contact us at {your email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange for the same item, email us at {your email address} and send your item to:
{your physical address}
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift, the refund will be sent to the original purchaser.
Shipping returns
To return your product, mail it to:
{your physical address}
You are responsible for paying your own shipping costs. Shipping costs are non-refundable.
Depending on your location, delivery times for exchanges may vary.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Need help?
If you have any questions about refunds or returns, contact us at:
{your email address}.